TPM
  • Charlotte, NC, USA
  • Salary
  • Full Time

TPM takes pride in exceeding the needs and expectations of our business partners for product value, service, support, and training. Our Technical Solutions Consultant (TSC) is responsible for supporting client and project needs relating to automation of engineering and related business processes. Such work comes in the form of client technical support, creation, and delivery of project work.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Prepare & Present SOLIDWORKS automation technologies for potential clients, user groups, tradeshows, executive briefings, and more 
• Deliver standard and customized training (fundamentals to advanced level) with respect to SW and DriveWorks
• Deliver consulting/implementation services 
• Create unique technical content by writing technical blogs and producing videos 
• Become an expert in the related software suite, including deep configuration and customizations
• Fulfill TPM's training program specifically for DriveWorks, SOLIDWORKS, and related data management solutions
• Be able to quickly assess clients' typical business/engineering workflows & processes
• Be adept in engaging with client representatives to gather information, insight and foster an ongoing relationship
• Become a competent & trusted technical support advisor to client user base 
• Excel in providing friendly and productive engagements in problem solving
• Develop relationships with software vendors' support channels
• Maintain a strong desire to broaden the scope of expertise and applicability of automation solutions
• Target Allocation: 75% Professional Services, 10% Professional Development, 5% Pre-Sales, 10% Admin


REQUIRED SKILLS/ABILITIES
• B.S. Degree in Mechanical Engineering or Mechanical Engineering Technology
• Minimum 3 years of industry experience using SOLIDWORKS, preferably in a manufacturing setting
• Minimum 1 year using DriveWorks Pro automation solutions
• Excellent customer service, communication, and presentation skills
• Analytical thinker with troubleshooting and problem-solving skills
• Ability to schedule and manage several projects at one time
• Outstanding verbal and written communication skills
• Highly motivated self-starter, willing to travel (less than 20%)
• Ability to conduct self in group setting as a leader and expert
• A desire to improve efficiency and workflows
• A desire to continually advance technical knowledge and hands-on ability
• Carries a strong professional attitude in all settings, including client on site visits


PREFERRED SKILLS/ABILITIES
• DriveWorks development experience, or any other design automation or configuration software (CPQ) 
• At least 3 years of experience using SOLIDWORKS, PDM
• SOLIDWORKS Certification (CSWP, CSWPA, CSWE) 
• SOLIDWORKS reseller (VAR) experience
• Experience in any programming language 
• Experience with Windows networking/IT infrastructure 
• Experience with databases and query languages (ie, SQL) 
• Experience with web development/programming (ie, .html, .js, CSS)


Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.




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