• Greenville, SC, USA
  • Base + Commission
  • Full Time

Our Customer Experience Specialist will assist in leading TPM's effort to drive renewals and adoption of our software business, while also reacting to inbound customer service requests.

• Take ownership of a high volume of software subscription renewals, collaborating with Account Managers as needed.
• Execute renewal processes and de-escalation steps to achieve best in class renewal rates.
• Develop upsell skills to identify growth potential and attach additional products and services.
• Actively manage deals to maintain accurate renewal forecast.
• Promote adoption of add-on services packages to ensure satisfaction and renewal.
• Maintain accurate customer information in TPM and Vendor systems.
• Work with a team to manage customer support email inboxes and respond to inbound service calls.
• Schedule customer equipment installations while following checklists and administering proper documentation.

• Experience in renewals, sales operations, or account management preferred.
• Excellent customer service, communication, and organizational skills required.
• Ability to analyze issues, problem solve, make decisions, or escalate for help.
• Outstanding verbal and written communication skills.
• CRM Experience a plus.
• Proficient with Microsoft Office products.
• Ability to multitask and complete assigned tasks in a fast-paced environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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